Help and Technical Support
Contact support
For account, reading, borrowing, course or purchase issues, use the email or telephone below. Support hours are 09:00–18:00 on business days, Beijing time (UTC+8). Include your app version, device, issue time and steps. Remove student names and contact details from screenshots. Never send passwords or login tokens.
Common issues
Sign-in: verify your username and password and contact your school administrator or support about account status. Purchases: use the original purchasing Apple account and the restore-purchases entry; use Apple's processes for refunds or subscription cancellation. School roles and borrowing: contact the relevant school administrator. Privacy and deletion requests are explained in the linked pages.
Beijing Wanchui Technology Co., Ltd.
pengkelian@wanforge.cn
+86 136 6139 4860
Room 0106-843, 1st Floor, No. 26 Shangdi Information Road, Haidian District, Beijing, China