Account and Data Deletion
In the app
After signing in, open My/Profile and the relevant account settings or account-deletion entry. Deletion disables the account, revokes sessions and clears contact details, real name and avatar. Outstanding school borrowing matters may require coordination with the school.
Further requests
Related reading, borrowing, course, work, transaction and security records may remain. To request access, export or further deletion, email the address below with the subject 'TongYa account/data deletion', your account identifier and the requested scope. We will verify identity and respond with the result.
Children, subscriptions and retention
Parents may submit requests for their children, subject to verification. Cancel Apple subscriptions separately in Apple subscription settings. Records needed for legal duties, transaction disputes or security may be retained with restricted use. Do not email passwords or payment credentials.
Beijing Wanchui Technology Co., Ltd.
pengkelian@wanforge.cn
+86 136 6139 4860
Room 0106-843, 1st Floor, No. 26 Shangdi Information Road, Haidian District, Beijing, China